Foremanship: Practical Approaches for Frontline Leaders

  • 26 Oct 2016
  • 8:30 AM
  • 27 Oct 2016
  • 4:00 PM
  • Edmonton, AB
  • 12


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Operators new to supervisory roles will understand the importance of frontline leadership in the Utilities sector. Focus will be on communication skills, planning, organizing, and scheduling. Core topics include: Frontline Leadership Roles and Responsibilities, Continuous Improvement, Effective Communication, Productive Work, Challenges, and Managing Change.

Learning Outcomes:

By the end of this training, learners will...

  • Understand the role of a frontline leader in executing jobs correctly, efficiently, and safely.
  • Recognize the importance of the continuous improvement cycle within a system.
  • Identify the relationship between feedback and i) skill development and ii) process improvement.
  • Analyse the role that work plans have in effective and efficient scheduling and allocation of staff time and materials.
  • Recognize the factors that impact productivity and the frontline leader’s role in maintaining conditions for success.
  • Recognize common challenges to the delivery of project goals, and devise solutions.

Instructor: Janice Isberg, M.Ed.

Janice received her Master’s Degree in Education Leadership and Policy Development from the University of Alberta and has held frontline leadership roles in the K-12 and not-for- profit sectors. She currently holds the role of Director of Operations and Education & Training Lead with the Edmonton Waste Management Centre of Excellence, where she manages a staff of 13 and provides oversight for each of the Centre’s three departments’ projects (Applied Research, Technology Development, and Education & Training).

Teaching Methods:

While a certain amount of information needs to be provided directly, 60 – 70 % of the time will be spent using discussion (pair & share; full group); scenario –based activities; and the “hear,see, do” model. Students should come prepared to actively participate.

CEUs: 1.2

Course Location:Edmonton Waste Management Centre, Administration Building
250 Aurum Rd NE | Edmonton, AB   

Location Map:,+AB/@53.5848531,-113.3224166,13z



Ⓒ Edmonton Waste Management Centre of Excellence

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