Operators new to supervisory roles will understand the importance of frontline leadership in the Utilities sector. Focus will be on communication skills, planning, organizing, and scheduling. Core topics include: Frontline Leadership Roles and Responsibilities, Continuous Improvement, Effective Communication, Productive Work, Challenges, and Managing Change.
By the end of this training, learners will...
Instructor: Janice Isberg, M.Ed.
Janice received her Master’s Degree in Education Leadership and Policy Development from the University of Alberta and has held frontline leadership roles in the K-12 and not-for- profit sectors. She currently holds the role of Director of Operations and Education & Training Lead with the Edmonton Waste Management Centre of Excellence, where she manages a staff of 13 and provides oversight for each of the Centre’s three departments’ projects (Applied Research, Technology Development, and Education & Training).
While a certain amount of information needs to be provided directly, 60 – 70 % of the time will be spent using discussion (pair & share; full group); scenario –based activities; and the “hear,see, do” model. Students should come prepared to actively participate.
Course Location:Edmonton Waste Management Centre, Administration Building
250 Aurum Rd NE | Edmonton, AB
Location Map: https://www.google.ca/maps/search/Edmonton+Waste+Management+Centre++250+Aurum+Rd+NE+Edmonton,+ABfirstname.lastname@example.org,-113.3224166,13z